Refund policy

Returns and Refunds

Food

We do not accept returns or exchanges of food products for a change of mind.

Apparel and accessories

Contact us within 30 days of delivery. Items must be unused, with tags attached and in their original packaging. Please provide your order number or proof of purchase. Return shipping for a change of mind is at your expense.

Defective, damaged, or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if an item is defective, damaged, or incorrect. We will arrange a return, replacement, or other resolution at our expense.

How to return an item

Before returning anything, email info@aubrey-house.com with your order number and reason for return. We will provide the return address and instructions. Please do not send items back without contacting us first.

Refunds

After receiving and inspecting the returned item, we will let you know whether your refund is approved. Approved refunds are normally processed to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If you cannot confirm the refund more than 15 business days after approval, please contact us.

Exchanges

For a change-of-mind exchange, please place a new order for the item you want after your return has been accepted.

Statutory rights

This policy does not limit your statutory rights.